How do I book?
To book your flowers in to be preserved please head over to our Book your Preservation page and complete the booking form.
Do I have to book in advance?
We strongly recommend booking in advance to ensure we are well prepared to receive your flowers and put them into dry as soon as possible. However, we can often accommodate to last minute bookings, please email becky@oshiflorals.com.au as soon as possible to arrange a drop off of your flowers. If your event has passed and you would like to preserve some pre-dried flowers, that is absolutely possible. Please contact us if you wish to preserve your pre-dried flowers.
What is the deposit for?
The non-refundable $150 deposit ensures that there will be space and enough silica gel available to dry your flowers as soon as they arrive. It also ensures that we will be available to collect or receive your flowers and covers the time and admin spent drying your flowers. Without a deposit, we are unable to reserve your preservation as we cannot guarantee we will have space or available silica gel.
How soon do you need my flowers?
We need to receive your fresh flowers as soon as possible after the event. Ideally a day or two following the event.
Can I post my flowers?
Yes. As it’s vital we get your flowers in to dry as soon as possible we do prefer to arrange an in-person handover of your flowers, however, if this just isn’t possible you can arrange a courier to deliver your flowers to us. Please contact us to discuss posting your flowers, as we may be able to collect your flowers from your home or another location for an added travel fee, which will be preferred over posting.
Where will we hand-over the flowers?
Most hand-overs take place at the Waterfront Village Green in Rockingham. If you are unable to get there we may be able to arrange an alternative meeting place to hand-over your flowers. This will incur a travel fee and is dependent on our availability.
Can you work with pre-dried flowers?
Yes! We can absolutely preserve pre-dried flowers!
Can all flowers be preserved?
No. There are some flowers that cannot be dried or preserved such as succulents, berries, or spray painted flowers. If your bouquet includes these then we can replace them with artificials for an additional fee.
How long does the process take?
We will aim to complete your order within 4 months of us receiving your flowers. Please note that delays in design approvals, receiving the final balance, working conditions such as weather, and how busy we are may delay your order.
Can I choose my layout?
Absolutely! Please feel free to send over any inspiration pictures to help us create your perfect design. We will send over 2 layouts to choose from. Any additional designs will incur an added $25 design fee as they are very time consuming.
When do I need to choose my pieces?
Ideally, we’d like to know what size piece you would like before we receive your flowers. This is to ensure we reserve enough silica gel for your flowers and dry enough of your flowers to fill your chosen piece.
Will you dry my whole bouquet?
Generally, yes. However, this does depend on the size of your bouquet and the pieces you are ordering. If you send a lot of flowers i.e. several bouquets or extra centerpieces we may be unable to dry all of the flowers.
Can I get any unused flowers back?
Unfortunately, we are unable to send any unused flowers back due to a lack of spare studio space to store unused flowers. Rest assured that we will try to use as many flowers as possible. Please be mindful of this when deciding how many flowers you will be sending us to preserve.
How often will I receive an update?
You will receive an update on your flowers once they are fully dried (around 3 weeks after we receive your flowers). We are unable to check on your flowers once they go into the silica gel as it may affect the drying process.
You will hear from us again with your two design choices. Once your designs have been approved you will hear from us again to confirm we have received your final payment and will commence the preservation. During this part of the process, our priority will be getting your piece made as quickly as possible to the highest standard possible. We will do our best to give you updates on your order but please rest assured that everything is fine and we’re working hard to get it back to you as soon as possible.
When do I need to pay?
We require a $150 deposit at the time of booking to reserve your preservation. Then we require the final balance (minus the deposit) to be paid in full once your designs have been approved. We will only commence work once the final balance has been paid in full.
How do I care for my finished items?
Pieces should not be stored in direct light or near heat sources, as this may cause yellowing of the resin and fading of the flowers. Please be aware that flowers may change colour during the drying and resin pouring/curing processes, and colours may continue to change over time.
The resin we use is not 100% scratch-resistant. All epoxy resin systems are a form of plastic, and plastics will scratch more with wear and tear.
To clean please do not use harsh chemicals or abrasives, mild dish soap and a microfiber cloth will polish out any fingerprints or blemishes. Other cleaning products are not recommended as some items are finished with a metal polish which may react to cleaning chemicals.
The resin used to finish our coasters take 30 days to fully cure. Once fully cured they are temperature resistant of up to 90 degrees celsius. When you first receive your coasters please refrain from putting hot drinks on them for at least 30 days.
How will I receive my final pieces?
We can either arrange to hand-over your pieces in person at the Waterfront Village Green in Rockingham, or another location for an added travel fee.
How will my finished items look?
Whilst every effort is made to ensure the finished piece is perfect, this is unfortunately impossible with handmade art. There will be microbubbles present in resin pieces and other minor imperfections.
Will my flowers fade over time?
Yes, your flowers will fade over time. How long this takes depends on a number of factors such as the type of flower and environment in which your pieces are kept. This is inevitable when working with nature and we like to embrace their natural state at all times.
How do you take payment?
Payment is made via bank transfer.
What if I change my mind after booking?
Unfortunately, we are unable to offer refunds on your deposit as this covers our admin fees and ensures we have space and the necessary inventory for your flowers. We may be unable to fill your slot and will therefore lose the opportunity to preserve another bouquet.
Please read our terms and conditions for more details.
