Thank you for considering Oshi Florals for your flower preservation needs. Please read these terms and conditions carefully before placing your order. By placing an order with us, you signify your agreement to these terms and conditions.
Non-Refundable Deposit:
A non-refundable deposit of $150 is required upon reserving your spot for flower preservation services. This deposit secures your reservation and covers initial processing costs.
Payment and Balance:
The remaining balance for your order will be due 10 days after your design has been signed off. We will commence the process upon receipt of the full balance payment. Please note we are a small business that relies on people paying their invoices within a reasonable timeframe. If you are unable to make payment by the due date on your invoice please let us know as soon as possible so we can discuss alternative terms.
Non-Refundable Custom Artwork:
All pieces created by Oshi Florals are custom-made and, therefore, non-refundable. Due to the personalised nature of our artwork, we cannot accept returns.
Condition of Flowers:
The customer is responsible for ensuring that the flowers are hand-delivered to us in optimal condition. We take no responsibility for the condition in which the flowers arrive. We can only preserve flowers in the condition they are received. We advise against tossing your bouquet at your wedding as this may bruise the flowers and affect the quality of the preservation.
Drop-off Location:
Due to the fragility of flowers, we must arrange an in-person hand-over of your flowers. Prior to your wedding or event, we will arrange a suitable time to meet at our drop-off location, the Waterfront Village Green in Rockingham. Alternatively, we may be able to collect from your home, wedding venue, or an alternative location within Perth, for an added travel fee, dependent on our availability. It may be a good idea to delegate the delivery of your wedding flowers to a reliable friend or relative.
Flowers:
Upon arrival, your bouquet will be carefully placed into silica sand for preservation. Please note that we do not press flowers.
Please be aware that we may not be able to dry all of the flowers from your bouquet. For very large bouquets, we will select the best flowers to ensure we have an adequate quantity to fulfil your order.
As part of the preservation process, your flowers will undergo colour changes as moisture is extracted from the petals. Your flowers will continue to change colour over time. We consider this transformation to be a beautiful aspect of flower preservation. Here are some expected colour changes:
- Reds may turn darker or burgundy.
- Whites may darken to a cream, beige, yellow or even brown hue.
- Pinks may vary in shade, becoming slightly darker or lighter depending on the variety.
- Peach and coral tones may transition to a pinker shade.
We do offer an optional colour correction service to artificially enhance the colours of the flowers once they are dried. Whilst we try our best to match the colour as closely as possible to your original bouquet, there may be some discrepancies. Please note we are unable colour correct all flowers, for example, proteas and baby’s breath. Colour correction is optional and some people prefer to showcase flowers in their natural form, without any colour alterations.
Please note that large flowers will be manipulated to fit into our shadow boxes. For example, large roses will be spread and flattened (not pressed), and proteas will be cut in half length ways.
Design:
Once your flowers are dried we will create two different designs for you to choose from. If you do not like either design we are able to create another design at an additional $25 per design. This additional fee is due to the timely process of designs. Please note that not all pieces may be large enough to accommodate all of your flowers. We will make every effort to include as many as possible. Any unused flowers will be disposed of.
Imperfections:
While we make every effort to remove bubbles from resin, please note that all pieces are likely to contain microbubbles and imperfections. Likewise, there may be imperfections in the handcrafted wooden frames and other aspects of your piece. We believe this is all part of the beauty of handcrafted artwork.
Storage and Handling of Resin and Shadow Boxes:
Your pieces should not be stored in direct light or near heat sources, as this may cause yellowing to the resin and fading of the flowers. Please be aware that flowers may change colour during the drying and resin pouring/curing processes. Additionally, colours may continue to change over time. The resin we use is not 100% scratch-resistant. All epoxy resin systems are a form of plastic, and plastics will scratch more with wear and tear. Refrain from putting hot drinks on coasters for at least 30 days after delivery.
Our shadow boxes contain an Ultra-Clear, up to 70% UV-resistant glass that is anti-reflective and virtually invisible in most lights. We cannot accept responsibility for broken glass once the piece has been handed over. Please be advised that we are unable to accept any returns or offer refunds for changes to the preserved piece once it has been delivered or collected. We have no control over the conditions in which the piece is kept after it leaves our studio, and therefore cannot guarantee its preservation. We encourage customers to handle their preserved pieces with care and follow our recommended guidelines for storage and maintenance.
Handmade Wooden Frames:
All wooden pieces are meticulously handcrafted in our studio. Please note that due to the handmade nature of our frames and coasters, there may be slight variations in the sizing and wood used. While we strive for absolute perfection, it is normal for handcrafted items to exhibit some discrepancies. We assure you that every effort is made to maintain the highest quality standards in our craftsmanship.
Timeline and Delivery:
Please note that the preserving process, especially when using resin, is highly dependent on ideal weather conditions so whilst we try our best to get your pieces back to you as quickly as possible, we are unwilling to compromise on quality and therefore aren’t able to give an exact timeline. As an estimate, you will receive your pieces back within 4 months. Once your pieces are finished, we will contact you to hand-over your precious order.
Gift Vouchers
Gift vouchers are valid for 12 months. They cannot redeemed for cash and cannot be used in conjunction with any other offer.
By proceeding with your order, you acknowledge that you have read and understood these terms and conditions, and agree to abide by them. If you have any questions or concerns, please don’t hesitate to contact us.
